Terms & Conditions - Health & Fitness

1. General Information

Healthy & Fitness Restaurant is a health-focused restaurant offering diet food, healthy meals, and subscription-based meal services with branches located in Dammam, Saudi Arabia
- Branch 1 (Al Kawthar District, Sayhat 32451 - 6927, Saudi Arabia)
- Branch 2 (King Abdullah Bin Abdulaziz Road - Ash Shati Al Gharbi District, Dammam 32411 - 2785, Saudi Arabia)
- Branch 3 (Ash Shulah District, Dammam 34263 - 2831, Saudi Arabia)
- Branch 4 (King Faisal Western St, Al Jubayl 35518 - 3300, Saudi Arabia)
Our services are provided through our website and physical branches. By accessing our website or placing an order, you consent to the collection, use, and disclosure of your personal data as outlined in our Privacy Policy.

2. Ordering Process

Placing Orders: You can place an order on our website or at any of our physical locations. When placing an order, you agree to provide accurate and truthful information, including payment details, delivery address, and contact information.
Subscription Plans: We offer monthly diet food delivery plans with customizable options. By subscribing to these plans, you authorize us to charge the payment method provided at the interval agreed upon at the time of subscription.
Order Modifications: Orders can be modified or canceled before 2 hours of the scheduled delivery time, and no changes can be made after this window.

3. Payment & Pricing

Payment Methods: We accept a variety of payment methods, including online payments, cash on delivery, Tabby, and recharge options.
Pricing: All prices for menu, meals, subscriptions, and services are displayed on our website. Prices are subject to change at any time without notice, and final prices will be confirmed at checkout.
Discounts & Rewards: We offer promotions, rewards points, and discounts. These offers are subject to terms and conditions and may be modified or revoked at any time.

4. Delivery & Service Area

Delivery Service: We deliver to the cities of Dammam and its surrounding areas. Delivery charges may apply based on the location, and we reserve the right to restrict deliveries to certain locations.
Pickup Option: You may also choose to pick up your order from any of our physical branches.
Delivery Time: Estimated delivery times are provided upon order confirmation, but delays may occur due to unforeseen circumstances.

5. Refund & Cancellation Policy

Refunds: Refunds are offered in specific cases, such as if there is an issue with your order. Please contact our customer service team if you wish to request a refund. All refund requests are subject to review and approval.
Subscription Cancellation: You may cancel your monthly subscription at any time before the next billing cycle. Cancellations made after this point may result in charges for the upcoming period.
Order Cancellations: Orders must be canceled before 2 hours of the scheduled delivery or pick-up time.

6. Health and Safety Disclaimer

While we make every effort to provide healthy and nutritious food options, we are not responsible for any health issues or allergies that may arise from consuming our meals. We recommend that customers with dietary restrictions or health conditions consult a healthcare provider before placing an order or consuming our meals.

7. User Conduct

You agree to use our website and services for lawful purposes only. By using our website, you agree to refrain from:

Violating any local, national, or international laws.
Engaging in fraudulent activity or misrepresentation of your identity.
Transmitting harmful content (e.g., viruses or malware).
Attempting to interfere with the website's functionality or any of our services.

8. Limitation of Liability

Healthy & Fitness Restaurant is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. This includes, but is not limited to, lost profits, loss of data, or other financial loss. We do not guarantee uninterrupted access to our website and are not responsible for any technical issues that may arise.

9. Data Privacy and Security

We take your privacy seriously. For details on how we collect, use, and protect your data, please refer to our Privacy Policy. We will not sell your personal data to third parties. However, we may share information with third parties as necessary to fulfill your orders (e.g., secure payment Gateway).

10. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website, and by continuing to use our website or services, you agree to the updated terms.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising from these Terms & Conditions will be subject to the exclusive jurisdiction of the courts in Dammam, Saudi Arabia.

12. Contact Us

If you have any questions or concerns about our Terms & Conditions, please contact us at:

Email: support@healthynfitness.co
Phone: +966 56 668 2980 (Headquarters - Saihat Branch)